Privacy and Data Protection Policy
L.V.M., Lda. is a company engaged in vehicle trading and ancillary credit intermediation, and is committed to protecting the personal data of all persons who request its services, ensuring that such data is processed in accordance with the General Data Protection Regulation.
This policy demonstrates L.V.M., Lda.'s commitment to respecting the rules concerning the protection of personal data and aims to inform clients and website users of the general rules applicable to the processing of their personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the GDPR.
Scope of this policy
This policy applies to the website www.lvmotors.pt, to contacts made through the channels provided by LVMOTORS, and to requests related to vehicle trading, purchase, sale, trade-in, consignment, financing and credit intermediation.
The website does not have a general commercial contact form. General contact with LVMOTORS is made voluntarily by the user through telephone, email, WhatsApp or other links made available on the website. The website also includes a specific GDPR form for information, consent and data processing in the context of credit intermediation.
Data controller
The entity responsible for processing personal data is L.V.M., Lda., with registered office at Estrada de Paço de Arcos N.º 6E, 2770-129 Paço de Arcos, Portugal.
- Contacts: +351 215 865 533 / lvm@grupokcapital.pt
- Website: www.lvmotors.pt
- Data Protection / Contact: dpo@lvmotors.pt
- Technical Officer: Elsa Filipa Araújo de Sousa
- Management member: Luís Miguel da Rocha Barros de Morais Vieira
Personal data and processing
Under the Regulation in force, personal data means any information of a personal nature, including image, which makes a person identified or identifiable. Identification may be direct or indirect and may relate to name, identification numbers, physical or electronic location data, as well as facial recognition technologies for remote authentication and identification purposes. It also includes elements relating to the physical, genetic, economic, cultural or social identity of a person.
Processing of personal data includes any operation performed on personal data, whether or not by automated means, namely collection, recording, photocopying, storage, transmission, organisation, use, erasure or destruction.
Data that may be collected
When the user contacts LVMOTORS, we may process the data they decide to share, including name, telephone contact, email address, message, commercial preferences and information related to the vehicle sought.
In the context of the GDPR form and requests related to credit intermediation, data such as tax identification number, first name, surname, email, mobile phone, consents given, information required to analyse the request and other data necessary for the provision of credit intermediation or vehicle trading services may be processed.
Purposes of processing
L.V.M., Lda. collects and processes personal data to respond to information requests, provide commercial clarifications, follow up purchase, sale, trade-in, consignment, financing or credit intermediation processes, and comply with applicable legal obligations.
Personal data collected is generally intended for the provision of credit intermediation services, management of the contractual relationship between clients and financial partners, and adaptation of services to the needs of persons interested in credit or vehicle trading.
Data may also be processed for compliance with legal obligations, management of complaints and suggestions, investigation and repression of serious crimes where applicable, and compliance with obligations towards police, judicial, tax and regulatory authorities.
Some personal data is essential for the performance of credit intermediation or vehicle trading services. If such data is missing or insufficient, L.V.M., Lda. may be unable to provide the relevant service.
Lawful bases
The processing of personal data may be based on the consent of the data subject, the performance of pre-contractual or contractual steps, compliance with legal obligations applicable to L.V.M., Lda. and, where applicable, legitimate interest in responding to requests, managing the client relationship, security and defence of rights.
Consent for data processing may be withdrawn at any time, without affecting the lawfulness of processing carried out on the basis of consent previously given.
Security measures
L.V.M., Lda. has adopted technical and organisational measures to comply with the GDPR and ensure that data processing observes the principles of fairness, lawfulness, transparency and purpose limitation. These measures aim to protect personal data against disclosure, loss, misuse, alteration, unauthorised processing or access, and any other form of unlawful processing.
Personal data collected may be processed electronically, by automated or non-automated means, always ensuring strict compliance with personal data protection legislation. Data is stored in specific databases created for that purpose and will not be used for any purpose other than that for which it was collected or for which consent was given by the data subject.
LVMOTORS does not sell personal data to third parties.
Communication and transfer of data
L.V.M., Lda. may communicate personal data in order to provide the services made available within the scope of its activities, particularly to financial partners, lenders, insurers or entities necessary for the provision of the requested service, as well as to comply with legal obligations before police, judicial, tax and regulatory authorities.
The provision of certain services by L.V.M., Lda. may involve the transfer of data to financial entities that grant credit. In such cases, L.V.M., Lda. will strictly comply with the applicable legal provisions on personal data protection, including, where applicable, the execution of appropriate contractual instruments.
Data retention
Personal data will be stored and retained for the period necessary to fulfil the purpose for which the information was collected and processed, without prejudice to applicable legal periods, archiving obligations, regulatory compliance or defence of rights.
Rights of data subjects
As data subjects, clients and users have the right to access, rectify, update, erase, restrict processing, object to processing and request portability of their personal data, where applicable, under the applicable legal terms, by written request addressed to L.V.M., Lda. by letter or email.
WhatsApp and external links
When clicking the WhatsApp button, the user is redirected to an external platform belonging to Meta/WhatsApp. From that moment, the terms and privacy policy of that platform also apply.
This website contains links to third-party websites, namely WhatsApp, Google Maps, Instagram, TikTok, the Complaints Book, Banco de Portugal and other entities. LVMOTORS is not responsible for the privacy policy, cookies or content of those external websites.
Contacts and complaints
To obtain information about the processing of personal data or to exercise rights, the user may contact L.V.M., Lda. by email at dpo@lvmotors.pt, through lvm@grupokcapital.pt, or in writing to Estrada de Paço de Arcos N.º 6E, 2770-129 Paço de Arcos, Portugal, to the attention of the Data Protection Officer.
For complaints concerning data protection, the user may contact the competent supervisory authority, the Portuguese Data Protection Authority (CNPD), through the contacts made available by that authority.
For alternative resolution of consumer disputes, the user may contact the legally competent entities, including CNIACC – National Centre for Information and Arbitration of Consumer Conflicts, where applicable to credit intermediation activity, or CASA – Arbitration Centre for the Automotive Sector, where applicable to the automotive sector.
Declaration of reading, knowledge and acceptance
By completing and submitting the form available on lvmotors.pt, the data subject declares that they have read, understood and accepted the Information Duty, Legal Information and Privacy and Data Protection Policy of L.V.M., Lda.
Submission of the form constitutes an express acknowledgement and acceptance of the applicable conditions, as well as of the information provided regarding the processing of personal data.
Acceptance and changes
Use of this website implies acceptance of this Privacy Policy. LVMOTORS reserves the right to change this policy whenever necessary, and regular consultation of this page is recommended.